The first question is always how we can reach a goal, not about how to do something within a tool,” explains Patrick Schuh, Owner and Managing Director of Brainbits.Īs Software AG neared launch, they collaborated with Brainbits on training as well. “We focused on methods and processes over tools. Throughout each step, Brainbits reframed conversations around practices rather than specific products. After collecting requirements from each department, Brainbits helped Software AG develop a proof of concept using the simplest workflows possible, test them with real users, gather feedback, and make improvements before launching. Together, the teams decided to approach the project iteratively. “We didn’t have the knowledge about cloud implementations and migrations, so we decided to work with Brainbits as an external partner,” says Radoslav Danchev, VP of Collaboration, Workplace, and Support. This is particularly useful for reducing side effects if you have to change instance-wide settings or when a scenario makes use of many apps.”Įnergized by the promise of Atlassian Cloud products, Software AG was ready to put their cloud ambitions into action.Ī prime partnership for strategic planning, testing, and trainingĪfter meeting Brainbits at an Atlassian event in 2019, Software AG reconnected with their team to explore the possibility of working together. “From a functional and technical perspective, splitting use cases is also helpful to reduce the overall complexity of single instances. “Creating multiple instances without any additional costs allows you to segregate data for security reasons and accommodate multiple use cases with the same solution, which is totally in line with our idea of harmonizing our application landscape,” Tim says. Their research showed that the Atlassian Cloud Enterprise plan not only met Software AG’s stringent data residency, security, and feature requirements, but also offered flexibility, an extensive collection of Marketplace apps to fuel their productivity, and multiple instances. Software AG’s R&D team had been using and enjoying Jira Software and Confluence for their department’s initiatives, so Tim and his IT colleagues started considering these tools, along with Jira Service Management Cloud and Confluence Cloud, for other teams across the company. The lack of integration between the tools impaired efficiency and visibility. The company had been using a combination of Plan.io, Microsoft Project, Excel, and OTRS, all of which were on-premise solutions. With newfound urgency, Software AG began researching new cloud solutions for project management, collaboration, and service management. Trusting Atlassian Cloud Enterprise for a fast, flexible, secure solution “The conversations about moving to the cloud were already in progress, and that incident was the final trigger to push us to do it.” We said, ‘We’re no longer going to accept on-prem solutions',” says Enterprise IT Architect Tim Brutscher. “Our cloud-first approach was set in 2021. Just as they started planning this transition, a ransomware attack accelerated their efforts. With encouragement from their new CIO, Michael Sonne, Software AG decided it was time to shift to a cloud-first approach. These pain points would only worsen as the company continued scaling. Speed and availability were suffering, costs were rising, and it was becoming increasingly complex to maintain security and compliance. Many of Software AG’s on-premise systems were no longer meeting their needs. To ensure their own company could thrive as they grew, the team re-evaluated their internal tooling as well. From integrations and APIs, to analytics and Internet of Things networks, their technology helps customers thrive in today’s crowded technology landscape. Software AG supports enterprises in their digital transformation every day. Speed, security, and scalability prompt a push to the cloud
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